Fogged or failed sealed units
Condensation between the panes means the seal has gone. The glass unit can usually be replaced without touching the frame, which is a fraction of the cost of a new window.
Service and repair
Including on units we did not install.
Most companies in this trade will only service their own work. That is how people end up replacing a window that needed a forty-dollar part.
What we repair
Hardware
Cranks that slip, handles that will not latch, hinges that have dropped. Most are replaceable parts, not a reason to replace the window.
Weatherstrip and seals
Compressed or cracked weatherstrip is the usual cause of a draft people blame on the window itself. Cheap to fix and immediately noticeable.
Adjustment and alignment
Doors that stick or no longer latch cleanly, usually after the house has settled or through a hard freeze cycle.
Screens
Re-screening and frame repair. Not glamorous, but nobody else wants the job.
Glass breakage
Single pane replacement in an existing frame, including tempered and obscure where the original called for it.
Where we will tell you no
Sometimes repair is the wrong answer.
- A frame that has rotted through is not a repair. We will say so and price the replacement.
- Single-pane units in a heated room are not worth repairing twice — the second failure will follow the first.
- If the part costs more than a meaningful share of a new unit, we will show you both numbers and let you choose.
- If the fix is genuinely something you can do yourself in ten minutes, we will tell you how instead of booking a visit.
Service questions
Will you service a window you did not install?
Yes. Most companies in this trade will not, which is why people end up replacing a whole window that needed one small part. Bring us anything.
My window is fogged. Do I need a whole new window?
Usually not. Fog between the panes means the sealed unit has failed, and the sealed unit can normally be replaced inside the existing frame at a fraction of the cost.
Can you get parts for an older window?
Often, yes — hardware is more standardised than it looks. If a part is genuinely unavailable we will tell you that rather than quietly quoting a replacement.
Is there a call-out fee?
We will tell you the figure before we come out, not after. Call us with what the unit is doing and we will quote the call-out over the phone.
How quickly can you come?
Service calls are typically scheduled sooner than installation work. A failed seal is not an emergency, but a door that will not lock is, and we treat it that way.
Something not working the way it should?
Open 7am–9pm, seven days. Someone answers every day, 7am to 9pm.